Main Roads complaints management policy
Main Roads has many stakeholders, be they the community as a whole or individuals. Receiving and responding to their experience of dealing with us is one way we can improve our service to others. If anyone wishes to give feedback, a complaint, a compliment, or a suggestion, we want to hear from them.
To make that easy for any individual or community member Main Roads has developed a complaints management policy.
We have high regard for input from all our stakeholders and have a range of processes to actively engage with them. The Complaints management policy describes principles and expectations which assist us in our relationship with the community and individuals who indicate a desire to express their views.
Main Roads complaints management policy (PDF, 250 KB)
Last updated: 24 June 2009
